How fast is your delivery across New Zealand? - We deliver nationwide within 3-5 business days to most locations across New Zealand. Remote areas may take an additional day, but we ensure your authentic groceries reach you fresh and in perfect condition, whether you're in Auckland, Wellington, Christchurch, or anywhere else in New Zealand.

Do you guarantee product authenticity? - Absolutely. We work directly with trusted suppliers and personally test products before adding them to our selection. Every Filipino condiment, Asian spice blend, and specialty ingredient meets our strict authenticity standards. We understand the difference between genuine products and generic substitutes - your family deserves the real flavors of home.

Can I find products for specific dietary needs? - Yes! Our selection includes gluten-free options, organic products, and traditional health foods from across Asia and the Pacific. We stock authentic health and beauty products from the Philippines, including glutathione and collagen supplements that connect you to traditional wellness practices.

How do I know if products are in stock? - Our in-store system is synced with our online store, so we strive to provide the most accurate stock information possible. However, because stock levels can change quickly in-store, there may occasionally be discrepancies between what’s shown online and what is actually available. If something is temporarily unavailable, we provide estimated restock dates and can notify you when items return.

What if the items I ordered are out of stock? - If any of the items in your order are out of stock, we will make every effort to contact you and suggest alternative options. This way, you can choose a replacement product that suits your needs. In cases where no suitable alternatives are available, we will promptly issue a refund for the out-of-stock items. Our goal is to ensure your shopping experience is as smooth and hassle-free as possible.

Do you serve customers outside major cities? - Definitely! We're proud to serve families in smaller towns across New Zealand who previously couldn't access authentic Asian and Pacific groceries. From Invercargill to Whangarei, we bring the same quality products and service to every community.

What if I'm not satisfied with my order? - Customer satisfaction is our priority. If any product doesn't meet your expectations, contact us immediately. We'll work with you to resolve any issues because maintaining trust with our 2,000+ customers across New Zealand is essential to our mission.